White Paper: Planning and Implementing an Electronic Document Management Solution

Over the past two decades, local governments have increasingly leveraged information technology to transform relationships with citizens. Through the use of technology, governments have improved the delivery of services to constituents and increased the efficiency of their own work processes. These improvements have led to greater citizen satisfaction, increased government transparency, and significant reductions in operating costs.

To build on these advances, innovative governments continue to seek new ways of maximizing citizen value. This goal involves two closely-related objectives: 1) to further enhance citizen satisfaction by continuing to streamline service delivery and 2) to encourage more active citizen participation in government. As local governments have increasingly discovered, finding new ways of sharing information with citizens plays a key role in achieving these objectives.

As technology makes it easier to share and distribute information, it becomes ever-more critical that governments have the proper tools to manage information effectively. This white paper presents an overview of the role a document and records management system plays in a local government’s initiative to increase citizen value while simultaneously complying with the rules and regulations governing data security. It provides practical advice to help you establish goals and describes the analysis and planning that must be done to ensure a successful implementation. Because there is no such thing as “one size fits all” approach, the paper examines the implementation process from a variety of perspectives. Ultimately, the paper’s goal is to take the mystery out of an enterprise-wide deployment and provide a practical roadmap for your own municipality to follow. To download the white paper, click here.